Cancellations can be made up to 12 hours after purchasing. After 12 hours, your order may not be able to be cancelled prior to shipment.


Our policy lasts 30 days. If 30 days have gone by since the date your order was delivered, unfortunately we can’t offer you a refund or exchange. A store credit is offered up to 30 days from date of delivery.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the unopened original packaging. 

To complete your return, we require a receipt(Email confirmation) or proof of purchase (Credit Card/PayPal).

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable)

We only replace items if they are defective or damaged. Send us an email at [email protected]


For any approved returns, Vikales will provide a shipping label via email. If you request a refund, you will be responsible for the cost of the label for your return. This cost will be deducted from your refund amount. If you request an exchange or store credit there will be no fee for the return. We don’t guarantee that we will receive your returned item.

 Customer Service: 

Email: [email protected]

Phone Number: (208) 432 8060

Address: 3 Richfield Place, Richfield Avenue, Reading, Berkshire RG1 8EQ , UK

For US customers:  6 Howland St Chester ​, NY, 10918-1395 United States